Outbound call center services enable us to contact potential clients to present and eventually sell them various products and services, as well as obtaining valuable data about customer satisfaction and loyalty. Our people are at the heart of the effectiveness of the project.

Marketing Surveys

Being a quantitative and qualitative research method, surveys are based on representative samples. They are an extremely efficient data collection tool used to gather information about individuals, institutions, products or companies. It is the main tool in probing the opinion of the clients concerning the image of the company as well of the services and products provided.

CCSOL conducts cross-sectional as well as longitudinal surveys, business to business and business to consumer. Therefore our services are designed to meet your informational knowledge need and decide on the future strategy and market positioning of your company's products and services.

Debt Collections Solutions

Time, resources and nerve consuming, debt collections are a hassle for any company who experience outstanding debt issues. Our services are tailored to meet your needs. Our agents receive specialized training in efficient communication techniques for a better approach of the debtors.

 

We are the ideal solution for debt collection as our team concentrates all its efforts and works coherent in handling difficult customers towards the recovery of the debt.

 

Data Entry

Data entry is a drawback for any type of business, being an extremely time consuming activity. By outsourcing this process you will be able to channel all your resources into more pressing matters, as developing a new product, or implementing a new sales strategy.

Here at CCSOL we do have a good management of data entry processes for big as well as for small businesses. Each and every entry is carefully and double checked by our agents keeping in mind that everything has to be delivered in a timely manner.

Email Response Services

A customer left with no answer for too long is an unhappy customer. The goal of e-mail response service is to avoid these kind of backlogs. Our service is fast and reliable as we can provide immediate and qualitative responses to customers e-mail requests. That is the easiest way to reduce inbound calling from impatient customers.

Telesales

Telemarketing calls are the very core of the telesales service since they initiate the selling process and close the deals.

   

Here at CCSOL we can be your right hand in promoting and selling your Service Contracts, and Extended Warranties. By outsourcing this process we can help you with your financial success.

The selling of new products and services to existing customers is one of our expertise area. Our team is exquisite in cross-selling using a proactive approach focused on providing the information that could persuade the customer to take the deal.

Do you want to offer new products and services to existing customers? Do you want to convince former customers to start using your services again? We also trained out team in selling “Upgrades”.

Let us take the burden of calling your customers and use our team’s exquisite set of skills and approach to achieve your goal.

SMS Marketing

An SMS message is the most efficient marketing channel, so that your announcement or promotional message will reach your clients. An SMS message will always be read. Considering this, an SMS Marketing campaign is the best way to promote your business.

Our marketing solution is very useful in promoting your brand or product, and even in the selling process. An SMS Marketing Campaign is maybe the most efficient and the fastest way in getting your message read. Our platform allows you to start SMS campaigns straight to your clients.

Our platform will send SMS ads simple and fast, with full statistics. SMS Marketing is so simple now!

Our platform allows you to send SMS messages using a Dynamic Sender. Set your sender for each SMS Marketing campaign.

Email Marketing

If you are looking to send a newsletter, using our marketing platform you can safely start email marketing campaigns. Sending newsletters has never been this simple.

 

Simply set your contacts list, create a Newsletter template and click send! Can’t get any more simple.

 

Where do Newsletters go? Any Newsletter sent using our platform go straight to INBOX. No spam, no worries.

See exactly WHO opened your newsletter, when exactly was your newsletter open, what links were there accessed and many other statistics. Email marketing campaigns with immediate results.