CCSOL, Customer Care Solutions is a rapidly developing outsourcing multilingual service center, located in Romania, in the heart of Transylvania, Sibiu. It provides Inbound and Outbound services, (Telesales, Telemarketing Services, Data Entry, Debt Collections, Email Response Services and Marketing Surveys ) Mystery Shopping, Mystery Calling, Sale and Selling Training and Techniques and Customer Software Development.

The industries we approach are: Automotive, Health, Fashion, Public Services, Technology, Consumer Goods, Retail, Tourism.

Why would you choose us?

CCSOL is able to provide a complete range of call center services and outsourcing, in 5 languages (Romanian, English, German, Italian and Spanish). Put aside the fact that it is a highly profitable market of human resources, Romania, as an emergent European country, is one of the leading providers of BPO (Business Process Outsourcing) services with a high rate of education and a wide range of foreign speaking languages skills. As a bonus, we are located in an area with a high rate of German speaking population.

Our unique location gives our clients access to a wide range of human resources with high qualifications and a cost efficient delivery models, therefore allowing you to gain significant cost saving compromising on quality giving you the liberty to spend your resources wisely.

In short: high educated people (over 85% under 30 have some level of university education) who can fully assess and understand your needs, insuring a higher level of customer satisfaction. And last but not least flexible pricing models, tailored to our customers unique needs.

We provide all these services in your local time working hours, in other words 24/7.

We deliver quality so you can deliver quality.

We are here for you in order to have a better understanding of your company performance, and to expand your knowledge of your customer needs, always in regard to each of your outlets.

Once you chose the service you need from us, we will make sure that your project is treated with the highest level of importance and care. Your project will be unique and in the process, we will, at all times, work according to your guidelines, vision and needs.