In a telephone conversation with a customer, your company is represented by a voice at the end of the line alone. The respective consultant therefore acts as the representative of your company at this particular moment. We could call this the „Tele-business-card“. This is a huge responsibility on ones shoulders. Did you make the right choice by hiring the voice at the end of the line? Is he really up to the task?

By employing so-called “Mystery Callers” we are able to probe for you, how successful your staff is handling this great responsibility. Not only the content of a telephone conversation can either convince or discourage. Distinct verbal abilities (rhetoric, pleasant voice, etc.) in your staff members are vital, as you do not have a direct visual contact.